Terms & Condition

1. About Sanrotechnologies

Sanrotechnologies is a digital marketing and technology services agency providing services that may include:

• Search Engine Optimisation (SEO);
• Local SEO;
• Search Engine Marketing (SEM);
• Pay-Per-Click (PPC) advertising;
• Google Ads and other paid advertising;
• Social media marketing and management;
• Content marketing;
• Website development and optimisation;
• Conversion Rate Optimisation (CRO);
• Marketing automation;
• Email marketing;
• Lead generation;
• Online reputation management;
• Analytics and reporting;
• Digital strategy and consulting; and
• Other digital marketing, technology or consulting services agreed with the Client.

The specific services provided to a Client will be determined by the applicable proposal, quotation, Statement of Work or service agreement.

2. Acceptance of These Terms

These Terms may apply when you:

• Use our website;
• Submit an enquiry;
• Request a quotation or proposal;
• Accept a proposal or quotation;
• Sign an agreement;
• Purchase or engage our services;
• Authorise Sanrotechnologies to commence work; or
• Continue using our services after being notified of these Terms.

For recurring or substantial engagements, Sanrotechnologies may require a separate written agreement or Statement of Work.

3. Scope of Services

Sanrotechnologies will provide the services described in the applicable proposal, quotation, Statement of Work or service agreement.

Unless expressly included in writing, services outside the agreed scope may incur additional charges.

The scope may specify:

• Services;
• Deliverables;
• Project timelines;
• Fees;
• Advertising budgets;
• Number of revisions;
• Reporting;
• Client responsibilities;
• Third-party costs; and
• Other project-specific conditions.

Sanrotechnologies may reasonably modify the method used to deliver services where such changes are necessary to improve the service, comply with third-party platform requirements or respond to changes in technology.

4. Changes to Scope

Digital marketing projects may evolve during their delivery.

A request that materially changes the agreed scope, deliverables, workload, platforms or project requirements may be treated as a Change Request.

Examples include:

• Additional website pages;
• Additional campaigns;
• Additional advertising platforms;
• Additional content;
• Additional SEO work;
• Website functionality not included in the original scope;
• Additional revisions;
• Additional reporting;
• Additional social media channels; or
• Other work outside the agreed scope.

Sanrotechnologies may provide an additional quotation or revised fee before undertaking material additional work.

5. Client Responsibilities

The Client agrees to provide information, materials, approvals and access reasonably required for Sanrotechnologies to provide the services.

This may include:

• Website access;
• Hosting access;
• Google Search Console access;
• Google Analytics access;
• Google Ads access;
• Meta Business Manager access;
• Social media account access;
• CRM access;
• Business information;
• Product or service information;
• Branding materials;
• Images and videos;
• Existing marketing materials;
• Customer or lead information where legally permitted;
• Approvals and feedback; and
• Other information reasonably required for the project.

The Client is responsible for ensuring that information provided to Sanrotechnologies is accurate, complete and lawful.

6. Client Delays

Project timelines may depend on the Client providing information, approvals, access or feedback.

Sanrotechnologies will not be responsible for delays caused by:

• Late Client responses;
• Failure to provide required access;
• Incorrect information;
• Changes requested by the Client;
• Client-side technical issues;
• Third-party platform delays;
• Website hosting issues; or
• Other circumstances outside Sanrotechnologies’ reasonable control.

Where Client delays materially affect a project, Sanrotechnologies may reasonably revise the delivery schedule.

7. Fees and Charges

Fees will be specified in the applicable proposal, quotation, Statement of Work or service agreement.

Fees may be structured as:

• One-time project fees;
• Monthly retainers;
• Recurring subscriptions;
• Hourly or time-based charges;
• Campaign management fees;
• Percentage-based advertising management fees; or
• Other agreed pricing structures.

Unless otherwise stated, fees are for Sanrotechnologies’ professional services and do not include third-party charges.

8. Advertising and Third-Party Costs

Advertising/media expenditure is generally separate from Sanrotechnologies’ professional fees.

Third-party charges may include costs charged by:

• Google;
• Meta;
• LinkedIn;
• Microsoft;
• TikTok;
• YouTube;
• Hosting providers;
• Email platforms;
• Software providers;
• Plugins;
• Domain providers; and
• Other third-party services.

The Client is responsible for approved advertising budgets and third-party costs unless otherwise agreed in writing.

Sanrotechnologies does not control third-party pricing, billing policies, platform availability or changes to third-party services.

9. Taxes

Unless expressly stated otherwise, applicable taxes may be charged in addition to the stated fees.

Depending on the applicable entity, transaction and jurisdiction, taxes may include:

• Australian GST;
• Indian GST;
• Withholding taxes;
• Other applicable taxes, duties or governmental charges.

Clients located outside Australia or India are responsible for understanding and complying with applicable tax obligations in their jurisdiction.

Where required, Sanrotechnologies may provide appropriate tax or business documentation.

Sanrotechnologies does not provide independent tax advice.

10. Payment Terms

Invoices must be paid by the due date specified in the applicable invoice, proposal or agreement.

Unless otherwise agreed in writing, Sanrotechnologies may require payment before commencing certain services or projects.

Where an invoice remains unpaid after its due date, Sanrotechnologies may:

• Contact the Client regarding the outstanding amount;
• Suspend services;
• Pause campaigns;
• Withhold delivery of unpaid work;
• Restrict access to certain services; or
• Terminate the engagement where permitted under the applicable agreement.

Sanrotechnologies will take reasonable steps to notify the Client before suspending ongoing services for non-payment, except where immediate suspension is reasonably necessary.

11. Advertising Accounts and Budgets

Where Sanrotechnologies manages advertising campaigns on behalf of a Client:

• The Client remains responsible for the approved advertising budget;
• The Client remains responsible for charges imposed by advertising platforms;
• Sanrotechnologies may make campaign recommendations;
• Sanrotechnologies cannot guarantee advertising approval;
• Sanrotechnologies cannot guarantee advertising performance;
• Advertising platforms may reject, suspend or restrict campaigns or accounts; and
• Advertising platforms may change their policies, algorithms, pricing or functionality without notice.

Sanrotechnologies is not responsible for platform decisions outside its reasonable control.

12. SEO Services

SEO involves search engines and other third-party systems that Sanrotechnologies does not control.

Accordingly, Sanrotechnologies does not guarantee:

• A specific Google ranking;
• A particular search position;
• A specific amount of website traffic;
• A specific number of leads;
• A specific conversion rate;
• A specific revenue amount;
• A specific return on investment; or
• Any particular commercial outcome.

Search engine algorithms, ranking factors, indexing systems, competitors, market conditions and other factors may change without notice.

Sanrotechnologies will use reasonable professional efforts to provide the agreed SEO services.

13. Digital Marketing Results

Digital marketing results can be affected by numerous factors outside Sanrotechnologies’ control, including:

• Market conditions;
• Competition;
• Client pricing;
• Client website quality;
• Website conversion rates;
• Product or service demand;
• Advertising budgets;
• Search engine algorithms;
• Social media algorithms;
• Advertising platform policies;
• Third-party outages;
• Economic conditions;
• Customer behaviour; and
• Changes in technology.

Accordingly, Sanrotechnologies does not guarantee a particular level of sales, leads, traffic, revenue, rankings, engagement or return on investment unless expressly agreed in writing.

14. Content and Client Materials

The Client is responsible for ensuring that materials supplied to Sanrotechnologies are accurate and lawful.

Client materials may include:

• Text;
• Images;
• Videos;
• Logos;
• Trademarks;
• Product information;
• Customer testimonials;
• Pricing;
• Claims about products or services;
• Databases; and
• Other marketing materials.

The Client represents that it has the necessary rights, licences, permissions or authority to provide these materials to Sanrotechnologies and authorise their use for the agreed services.

15. Intellectual Property

Unless otherwise agreed in writing:

Client intellectual property

The Client retains ownership of intellectual property it provides to Sanrotechnologies, including its existing:

• Trademarks;
• Logos;
• Brand assets;
• Copyright materials;
• Product information;
• Customer data; and
• Other proprietary materials.

Sanrotechnologies intellectual property

Sanrotechnologies retains ownership of its pre-existing and independently developed intellectual property, including:

• Strategies;
• Methodologies;
• Frameworks;
• Processes;
• Templates;
• Systems;
• Know-how;
• Software;
• Tools;
• Scripts;
• Reusable code;
• Internal documentation; and
• Other proprietary materials.

Project deliverables

Ownership or licence rights in bespoke deliverables created specifically for the Client will be determined by the applicable proposal, Statement of Work or agreement.

Unless otherwise agreed, any transfer of ownership of bespoke deliverables is conditional upon payment in full of the applicable fees.

Sanrotechnologies may retain the right to use general knowledge, skills, methodologies and non-confidential techniques developed during the provision of services.

16. Third-Party Materials

Digital marketing projects may use third-party materials and services, including:

• Stock images;
• Fonts;
• Plugins;
• Software;
• APIs;
• Templates;
• Advertising platforms;
• Open-source software;
• Music;
• Video;
• Hosting services; and
• Other licensed materials.

Third-party licence terms may apply.

Sanrotechnologies will not be responsible for changes to, withdrawal of, or restrictions imposed by third-party services.

17. Client Customer Data and Personal Information

Where Sanrotechnologies processes personal information on behalf of a Client, the parties will comply with applicable privacy and data protection requirements.

The Client is responsible for ensuring that it has the necessary authority, notices, permissions, consents or other lawful basis to collect and provide personal information to Sanrotechnologies and to instruct Sanrotechnologies to process it.

The Client must not knowingly provide Sanrotechnologies with unlawfully obtained, improperly collected, or unauthorised personal information.

Where required or appropriate, Sanrotechnologies and the Client may enter into a separate Data Processing Agreement (DPA).

Sanrotechnologies’ Privacy Policy applies to personal information that Sanrotechnologies processes for its own business purposes.

18. Email, SMS and Direct Marketing

Where Sanrotechnologies provides email, SMS, WhatsApp or other direct-marketing services on behalf of a Client, the Client is responsible for providing appropriate instructions and ensuring that the relevant customer data may lawfully be used for the intended marketing activity.

The Client must not instruct Sanrotechnologies to:

• Send unlawful spam;
• Use unlawfully obtained databases;
• Circumvent unsubscribe requests;
• Misrepresent the sender;
• Send misleading communications; or
• Conduct marketing activities that breach applicable law.

Sanrotechnologies may refuse instructions that it reasonably believes may expose Sanrotechnologies or the Client to significant legal, regulatory or platform risk.

Where applicable, marketing activities will be conducted in accordance with relevant laws, including Australian electronic marketing requirements and applicable laws in the target market.

19. Compliance with Advertising and Marketing Laws

The Client is responsible for ensuring that its products, services, claims, offers and marketing activities comply with laws applicable to its business and target markets.

This may include laws relating to:

• Advertising;
• Consumer protection;
• Privacy;
• Intellectual property;
• Competition;
• Product claims;
• Health claims;
• Financial services;
• Alcohol;
• Gambling;
• Pharmaceuticals;
• Regulated products;
• Email marketing; and
• Industry-specific requirements.

Sanrotechnologies may provide marketing and implementation services but does not provide legal or regulatory advice unless expressly agreed in writing.

20. Account Access and Security

The Client must provide accurate and authorised account access where required.

This may include access to:

• Websites;
• Hosting;
• Google accounts;
• Advertising accounts;
• Social media accounts;
• CRM systems;
• Analytics platforms; and
• Other digital platforms.

The Client is responsible for maintaining appropriate security over its credentials and notifying Sanrotechnologies promptly of suspected unauthorised access.

Sanrotechnologies will use reasonable measures to protect credentials and access information within its control.

21. Confidentiality

Each party agrees to protect confidential information received from the other party.

Confidential information may include:

• Business strategies;
• Customer information;
• Pricing;
• Campaign information;
• Technical information;
• Credentials;
• Trade secrets;
• Marketing plans; and
• Other non-public commercial information.

Confidentiality obligations do not apply to information that:

• Is publicly available without breach;
• Was already lawfully known;
• Is independently developed;
• Is lawfully obtained from another source; or
• Must be disclosed by law or lawful authority.

22. Third-Party Platforms

Sanrotechnologies may use or interact with third-party platforms such as Google, Meta, LinkedIn, Microsoft, TikTok, YouTube, hosting providers, CRM providers, analytics services and other technology providers.

Sanrotechnologies does not control third-party platforms.

Third parties may:

• Change their algorithms;
• Change pricing;
• Change policies;
• Reject advertising;
• Suspend accounts;
• Restrict features;
• Experience outages;
• Modify APIs;
• Delete or restrict content; or
• Discontinue services.

Sanrotechnologies will not be responsible for losses caused solely by third-party actions or failures outside its reasonable control.

23. Website Development and Technical Services

Where Sanrotechnologies provides website development or technical services, the scope of work will be determined by the applicable agreement.

Unless expressly included, the following may be separate services:

• Hosting;
• Domain registration;
• Website maintenance;
• Premium plugins;
• Software licences;
• Third-party integrations;
• Security monitoring;
• Ongoing technical support;
• Website backups; and
• Future development.

Clients are responsible for maintaining appropriate backups unless backup services are expressly included.

24. Approvals and Client Sign-Off

Where Sanrotechnologies provides content, advertising creatives, website content or other materials requiring Client approval, the Client is responsible for reviewing the materials before publication.

Once the Client approves content or instructs Sanrotechnologies to publish it, the Client is responsible for confirming that the information, claims, pricing, offers and other details are accurate and appropriate.

Sanrotechnologies may rely on Client approvals and instructions.

25. No Legal, Financial or Tax Advice

Sanrotechnologies provides digital marketing, technology and consulting services.

Unless expressly agreed in writing, our services do not constitute:

• Legal advice;
• Financial advice;
• Investment advice;
• Accounting advice;
• Tax advice;
• Regulatory advice; or
• Professional advice in a regulated profession.

Clients should obtain appropriate professional advice where required.

26. Warranties and Service Standard

Sanrotechnologies will provide services with reasonable care and skill and in accordance with the applicable agreement and requirements of applicable law.

Except where expressly provided or required by law, Sanrotechnologies does not warrant that:

• Services will always be uninterrupted;
• A particular marketing result will be achieved;
• Search rankings will remain stable;
• Advertising accounts will always remain approved;
• Third-party platforms will remain available;
• Websites will remain free from all technical issues; or
• A particular commercial outcome will occur.

Nothing in these Terms excludes, restricts or modifies rights or guarantees that cannot legally be excluded under applicable law.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Sanrotechnologies will not be liable for indirect, incidental, special or consequential losses, including loss of:

• Profits;
• Revenue;
• Business opportunities;
• Goodwill;
• Anticipated savings;
• Business reputation; or
• Expected commercial results,

where such loss is permitted to be excluded under applicable law.

Sanrotechnologies will not be responsible for losses resulting solely from:

• Third-party platform changes;
• Search engine algorithm changes;
• Advertising account suspension by a third party;
• Third-party outages;
• Client-provided information;
• Client instructions;
• Client website problems;
• Unauthorised use of Client credentials;
• Market conditions; or
• Events outside Sanrotechnologies’ reasonable control.

Subject to applicable law and any separate written agreement, Sanrotechnologies’ aggregate liability arising from the services may be limited to the fees paid by the Client to Sanrotechnologies for the relevant services during the [INSERT PERIOD, e.g. six months] immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited.

28. Client Indemnification

To the extent permitted by applicable law, the Client agrees to indemnify Sanrotechnologies against reasonable losses, claims, liabilities and expenses arising from:

• Client-provided materials that infringe third-party rights;
• Unlawful Client instructions;
• Unlawfully obtained customer databases;
• Client’s breach of applicable law;
• Misleading or inaccurate claims supplied by the Client;
• Client products or services;
• Client’s breach of these Terms; or
• Client’s unauthorised use of third-party materials.

This provision does not require the Client to indemnify Sanrotechnologies for losses caused by Sanrotechnologies’ own unlawful conduct, negligence or breach to the extent liability cannot lawfully be transferred.

29. Suspension of Services

Sanrotechnologies may suspend services where reasonably necessary due to:

• Non-payment;
• Security concerns;
• Illegal or potentially unlawful instructions;
• Material breach of these Terms;
• Abuse of Sanrotechnologies personnel or systems;
• Third-party platform restrictions;
• Lack of required Client cooperation; or
• Other circumstances where continued performance would create significant legal, security or operational risk.

Where reasonably practicable, Sanrotechnologies will provide notice before suspension.

30. Termination

Either party may terminate a service engagement in accordance with the notice and termination provisions contained in the applicable proposal, Statement of Work or service agreement.

Where no specific termination provision has been agreed, either party may request termination by providing 1 month written notice, subject to applicable law.

Sanrotechnologies may terminate immediately where permitted by law if:

• The Client materially breaches these Terms;
• Invoices remain substantially overdue;
• The Client engages in unlawful activities;
• The Client provides unlawfully obtained data;
• Continued services would create significant legal or regulatory risk;
• The Client materially abuses Sanrotechnologies staff; or
• The Client becomes insolvent or enters a comparable process.

31. Consequences of Termination

Upon termination:

• Outstanding fees become payable in accordance with the applicable agreement;
• Approved third-party costs remain payable;
• Advertising expenditure already incurred remains payable;
• Completed work will be handled in accordance with the applicable intellectual-property provisions;
• Access and account handover will be handled as reasonably appropriate;
• Confidentiality obligations will continue;
• Privacy and data-processing obligations will continue for as long as required; and
• Provisions intended to survive termination will remain effective.

Refunds, if any, will be determined in accordance with the applicable agreement and mandatory consumer rights.

32. Refunds

Unless otherwise stated in a written agreement, fees for services already properly performed are generally not refundable, subject to applicable law.

Third-party charges and advertising expenditure may not be refundable where the third-party provider has already charged or incurred the amount.

Nothing in this section excludes or limits any refund, cancellation or consumer guarantee rights that cannot legally be excluded.

33. Force Majeure

Sanrotechnologies will not be responsible for delay or failure to perform caused by circumstances outside its reasonable control.

Such circumstances may include:

• Natural disasters;
• Severe weather;
• Fire;
• Flood;
• Pandemic;
• War;
• Civil unrest;
• Government action;
• Telecommunications failure;
• Internet disruption;
• Cyber incidents;
• Cloud-service outages;
• Third-party platform outages;
• Major technology failures;
• Labour disruptions; or
• Other events beyond reasonable control.

Where reasonably possible, Sanrotechnologies will take reasonable steps to minimise the impact.

34. International Clients

Sanrotechnologies may provide services to Clients located in countries other than Australia and India.

International Clients acknowledge that laws may differ between jurisdictions.

Clients are responsible for identifying legal and regulatory requirements applicable to:

• Their business;
• Their customers;
• Their products and services;
• Their target market;
• Their advertising;
• Their marketing databases; and
• Their data-processing activities.

Sanrotechnologies may reasonably assist with implementation but does not guarantee that a marketing campaign complies with every law in every jurisdiction unless legal compliance services have been expressly agreed.

35. Privacy and Data Protection

Sanrotechnologies’ handling of personal information is described in our Privacy Policy.

The Privacy Policy should be read together with these Terms.

Where Sanrotechnologies processes personal information on behalf of a Client, additional contractual requirements may apply, including a Data Processing Agreement.

Depending on the circumstances, applicable privacy laws may include Australian, Indian, European, UK or other applicable data protection laws.

Neither party will knowingly require the other to process personal information in a manner that violates applicable law.

36. Australian Consumer Law

Where the Australian Consumer Law or another mandatory consumer protection law applies, nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, remedy or obligation that cannot legally be excluded, restricted or modified.

Where permitted by law, the liability and other provisions of these Terms will apply to the maximum lawful extent.

37. Indian Law and Mandatory Rights

Where applicable to the relevant Client, transaction or Sanrotechnologies entity, Indian laws may apply to the contractual relationship.

Nothing in these Terms is intended to exclude or restrict mandatory rights or obligations under applicable Indian law.

Where Indian law applies, the parties will comply with applicable mandatory legal requirements, including applicable contractual, consumer, privacy and data-protection requirements.

38. Electronic Communications and Signatures

The parties may communicate electronically, including by:

• Email;
• Electronic proposals;
• Online forms;
• Digital signatures;
• Electronic approvals; and
• Other electronic communication methods.

To the extent permitted by applicable law, electronic acceptance and electronic signatures may constitute valid acceptance of an agreement.

The Client is responsible for ensuring that a person accepting an agreement on its behalf has appropriate authority.

39. No Partnership or Agency

Nothing in these Terms creates a partnership, joint venture, employment relationship or agency relationship between Sanrotechnologies and the Client unless expressly agreed in writing.

Sanrotechnologies acts as an independent service provider.

40. Assignment

Neither party may assign its rights or obligations under a specific agreement without the other party’s consent, except where permitted by applicable law or where the assignment forms part of a legitimate corporate restructuring, merger, acquisition or transfer of substantially all relevant business assets.

41. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

42. Waiver

A failure or delay by Sanrotechnologies to exercise a right under these Terms does not constitute a waiver of that right.

A waiver must be expressly made where required.

43. Entire Agreement

These Terms, together with the applicable proposal, quotation, Statement of Work, service agreement and other expressly incorporated documents, constitute the agreement between the parties concerning the relevant services.

Any variation should be agreed in writing where required.

44. Changes to These Terms

Sanrotechnologies may update these website Terms from time to time.

The updated version will be published on our website with a revised “Last Updated” date.

Changes to an existing Client’s contractual terms will not automatically modify a separately signed agreement unless the applicable agreement permits such changes or the parties otherwise agree.

45. Governing Law and Jurisdiction

Sanrotechnologies operates across Australia, India and other jurisdictions.

The governing law and jurisdiction applicable to a particular Client engagement should preferably be specified in the relevant proposal, Statement of Work or service agreement.

Where no separate governing-law provision has been agreed, the applicable governing law and jurisdiction will be determined according to the relevant legal principles and mandatory requirements applicable to the parties and transaction.

For international engagements, Sanrotechnologies may use a separate agreement specifying:

• Governing law;
• Courts or jurisdiction;
• Arbitration;
• Arbitration seat;
• Mediation;
• Dispute-resolution procedure; and
• Applicable contractual law.

Nothing in this section limits mandatory rights or jurisdictional requirements that cannot lawfully be excluded.

47. Notices

Formal notices relating to a Client’s engagement may be provided by email or another communication method specified in the applicable agreement.

The parties are responsible for keeping their contact details current.

48. Contact Information

For questions regarding these Terms & Conditions, please contact:

Sanrotechnologies
Email: sanrotechnologies@gmail.com

Sanrotechnologies
Digital Marketing & Technology Services

Last Updated: 15th Sept 2026